SAP Maintenance Staff
• Centralized Service Desk
• Multi-Channel Support (web, phone and e-mail)
• Tickets management
• Professional, experienced and multidisciplinary team that provides cross support to all SAP modules
• Remote Services with presence on-site whenever customer needs
• Multi-Channel Support (web, phone and e-mail)
• Tickets management
• Professional, experienced and multidisciplinary team that provides cross support to all SAP modules
• Remote Services with presence on-site whenever customer needs
• Incident and Request management (ABAP Programs, SAP Customization, Interfaces, Legal Reports and requirements, etc.)
• Functional and technical Enhancements
• Functional and technical Reports (Development and Business Analisys RICEFW, Interfaces, Forms and Workflow)
• Aplication Tests Tools based on procedures
• eCATT and External softwares/tools
• Functional and technical Enhancements
• Functional and technical Reports (Development and Business Analisys RICEFW, Interfaces, Forms and Workflow)
• Aplication Tests Tools based on procedures
• eCATT and External softwares/tools
• SAP Monitor by SAP Solution Manager
• Suport CSS
• Change and Release Management
• DBA Support
• Authorizations Roles
• Application fixes, hot-packs and patches
• Suport CSS
• Change and Release Management
• DBA Support
• Authorizations Roles
• Application fixes, hot-packs and patches
